Policies & Procedures - pawsandpeaksadventures.com

Polices & procedures

Setting the standard in safe, respectful dog care.

Escapee Management Policy

Paws & Peaks staff must follow these protocols to manage the risk of dog escapees:

Routine checks of all equipment, as detailed under the Equipment Maintenance Policy.
When entering the bus, staff must ensure that the controlled exit door door is securely latched before opening the kennel door.
Staff must attach the leash to their personal harness (waist leash or over-the-shoulder, per staff preference) before handling the dog.
The dog must be secured with a slip leash, ensuring proper fit with the stopper pushed down.
Staff must check that all other kennel doors are securely latched before exiting the bus via the controlled exit door door.
During walks, staff must routinely check that the slip leash stopper remains in place, particularly after the dog has been in water.

Bus Hygiene Policy

To ensure hygiene & cleanliness, Paws & Peaks staff must:
Conduct a weekly deep clean of the bus, which includes:

Removing & cleaning all equipment, storage areas, cages, & mats.
Cleaning the front cabin & washing the exterior of the bus.

Perform a regular spot clean after each use, which includes:

Removing rubbish from the front cabin.
Cleaning any dirty mats/kennels, equipment, & misplaced personal belongings.

Use the following cleaning agents:

F10 disinfectant for the weekly deep clean of the bus interior.
General multipurpose cleaner for regular spot cleaning.
General car wash for the bus exterior.

Safe Handling Protocol

Paws & Peaks must follow these protocols to ensure safe handling for both dogs & staff.

This protocol is designed for managing more difficult dogs, including large breeds, escape risks, extreme reactivity & bite risks.
Safe handling skills will be applied to ensure these dogs can safely enjoy their day.
Two staff members will be assigned to walk the dog in these cases.
Two handlers allow for better management of risks, such as approaching dogs & escape prevention. In such cases, both staff members will have a leash attached to the dog.
The second staff member will provide additional support by monitoring the environment, assisting with distractions, & intervening if necessary to prevent incidents.
If the dog poses a risk of injury to itself or staff, the second staff member will assist in preventing incidents.
For strong dogs, both staff members will hold have a leash to ensure full control.

Equipment Maintenance Policy

Paws & Peaks staff must adhere to these protocols to ensure safety from equipment failure:

Leash Maintenance:
During weekly bus cleaning, all leashes must be disinfected & inspected. Inspections must check:

Latch functionality on clip leashes; they should open & close smoothly.
If a latch jams, it may be cleaned or lubricated with WD-40; if the issue persists, the leash must be replaced.
Slip leash stoppers must be checked to ensure they remain secure. Loose stoppers must be tightened or the leash replaced.
Any frayed or damaged leashes must be replaced immediately.

Kennel Maintenance:

Kennels must be inspected for damage during designated cleaning times.
Inspections must include:
- Checking that kennel latches function properly.
- Assessing for any damage caused by dogs, including to floor mats, walls, or kennel roofs.
Any damages found must be repaired by Paws & Peaks maintenance before the kennel is used again.

Dog Assessment Policy

Paws & Peaks staff must follow these procedures when assessing a dog for social pack walks:

Review the dog’s history provided by the owner to determine initial suitability for socialisation.
If deemed safe, conduct an introduction using a neutral dog owned by Paws & Peaks management:
- Begin at a safe distance to observe reactions.
- If safe, allow a closely supervised interaction between the dogs.
If the dog is deemed unsuitable for close contact but could benefit from exposure to other dogs, they may:
- Be walked alongside another calm dog with a second staff member.
If the dog displays aggression or extreme reactivity, alternative arrangements must be discussed with the owner before proceeding with pack walks.

These policies are in place to ensure the safety, well-being, & proper management of all dogs in Paws & Peaks’ care.

Polices & procedures

Escapee Management Policy

Bus Hygiene Policy

Safe Handling Protocol

Equipment Maintenance Policy

Dog Assessment Policy

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